Policy:

1. Pricing Policy:

Our website offers products and services at fixed, non-negotiable prices. We believe in providing transparent and fair pricing to all our customers, ensuring consistency and equal treatment. The prices listed on our website are final and non-negotiable.

2. Deposit Requirement:

To secure our services, customers are required to pay a non-refundable deposit. The deposit amount is equal to half of the total payment for the selected service. This deposit serves as a commitment from the customer to proceed with the service and reserve their slot in our schedule.

3. Payment Schedule:

Customers are required to follow a two-part payment schedule. The first half of the payment, which is the non-refundable deposit, must be made before the services are provided. This deposit secures the booking and enables us to allocate the necessary resources and time for the customer's request. The remaining half of the payment is due after the services have been provided.

4. Non-Refundable Deposit:

The deposit made by the customer is non-refundable. In the event that the customer decides to cancel or does not proceed with the services after making the deposit, the amount paid will not be returned. This policy is in place to ensure that we can manage our resources efficiently and fairly compensate for the time reserved for the customer's request.

5. Refund Policy (48 Hours Grace Period):

Customers have the right to request a refund for the second half of the payment within 48 hours after the services have been completed. If the customer is unsatisfied with the services provided, they may request a refund for the second payment, but not for the non-refundable deposit.

6. Service Cancellation after 48 Hours:

After the grace period of 48 hours, services become non-refundable. If the customer chooses to cancel the services or is unsatisfied with the services provided after the 48-hour grace period, they will not be eligible for a refund.

7. Booking Modifications:

In case the customer wishes to modify the booking or reschedule the service, they must inform us within a reasonable time frame before the scheduled appointment. We will make every effort to accommodate such requests, but the deposit remains non-refundable, even if the booking is modified or rescheduled.

8. Dispute Resolution:

In the event of any disputes or concerns regarding payments, refunds, or services, we encourage customers to reach out to our customer support team at  academic.aces23@gmail.com. We are committed to addressing any issues promptly and finding an amicable resolution.

By using our website and availing our services, customers agree to abide by the terms and conditions stated in this Pricing and Deposit Policy. We reserve the right to amend this policy as necessary, and any updates will be communicated on our website.

Last Updated: July 30, 2023

Thank you for trusting Academic Aces

Ka’Shiaya Brown (CEO)

If there are any additional questions, contact support at academic.aces23@gmail.com